In the unlikely event you have received an incorrect item, please contact us immediately with the following information:
Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- A photograph of the item you have received
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.
Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.
Please do not return any wrongly received goods unless advised by a member of our support team, it may result in a slower resolution time. In the event that Neubria® requests for an incorrect item to be returned, we will cover the postage cost up to the following costs, based on region:
EU - €10
UK - £3