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  1. Neubria Ltd
  2. General

General

Technical

  • I have forgotten my password
  • I can't log into my account
  • I'm having trouble with your website

General Information

  • Sponsorship
  • Contact Us

Subscribe & Save

  • How many products can I subscribe to?
  • Why is it that not all products are included in Subscribe & Save?
  • Is Subscribe & Save available outside of the UK?
  • Is it possible to pause my Subscribe & Save?
  • How do I modify my dispatch date?
  • How easy is it to amend or cancel Subscribe & Save?
See all 15 articles

Returns

  • Moneyback guarantee
  • Have you received my return yet?

Orders

  • I have a received a faulty item
  • You have sent me the wrong item
  • There is something missing from my order
  • I want to change/ cancel my order

Payments, promotions and gift cards

  • Do you accept Paypal?
  • Can I get a VAT invoice?
  • An item I own is now a lower price, can you refund me the difference?
  • The item was on sale previously, can I get it at the sale price?
  • My discount code isn't working?
  • How can I pay for my order?
See all 8 articles

Delivery

  • Is a signature required on delivery?
  • What couriers do you use?
  • Do you offer evening delivery slots?
  • Do you offer Saturday/ Sunday delivery?
  • Do you deliver to Military addresses?
  • Can you deliver to PO Box addresses?
See all 10 articles
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