General

Technical

• I have forgotten my password
• I can't log into my account
• I'm having trouble with your website

General Information

• Sponsorship
• Contact Us

Subscribe & Save

• How many products can I subscribe to?
• Why is it that not all products are included in Subscribe & Save?
• Is Subscribe & Save available outside of the UK?
• Is it possible to pause my Subscribe & Save?
• How do I modify my dispatch date?
• How easy is it to amend or cancel Subscribe & Save?

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Returns

• Moneyback guarantee
• Have you received my return yet?

Orders

• I have a received a faulty item
• You have sent me the wrong item
• There is something missing from my order
• I want to change/ cancel my order

Payments, promotions and gift cards

• Do you accept Paypal?
• Can I get a VAT invoice?
• An item I own is now a lower price, can you refund me the difference?
• The item was on sale previously, can I get it at the sale price?
• My discount code isn't working?
• How can I pay for my order?

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Delivery

• Is a signature required on delivery?
• What couriers do you use?
• Do you offer evening delivery slots?
• Do you offer Saturday/ Sunday delivery?
• Do you deliver to Military addresses?
• Can you deliver to PO Box addresses?

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