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Customer Services

  • Total activity 100
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Activity overview

Latest activity by Customer Services
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    Customer Services created an article,

    I have forgotten my password

    If you've forgotten your password, click 'Forgot your password?' on the login page. You'll be asked to enter your email address, to then be sent an email with instructions on how to successfully re...

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    Customer Services created an article,

    I can't log into my account

    Please make sure your email address and password are correct. If you're still having trouble, please try using the 'forgot your password' link underneath the text box where you enter your password....

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    Customer Services created an article,

    I'm having trouble with your website

    If you are having trouble using our website, please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again.  If you continue to experience i...

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    Customer Services created an article,

    Sponsorship

    At Neubria, we do not have a set criteria in terms of what we are looking for from sponsored ambassadors. Therefore please send an email to customerservices@neubria.com, adding "Sponsorship&qu...

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    Customer Services created an article,

    Contact Us

    Please email customerservices@neubria.com and we will reply within 48 hours.

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    Customer Services created an article,

    How many products can I subscribe to?

    As many as you like, if the product is available on subscribe and save then you can subscribe to it.

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    Customer Services created an article,

    Why is it that not all products are included in Subscribe & Save?

    For some items it wouldn't make business sense to include them under subscribe and save.

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    Customer Services created an article,

    Is Subscribe & Save available outside of the UK?

    If we ship to the country where you would like your order delivering to, then you are eligible for the subscribe and save.

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    Customer Services created an article,

    Is it possible to pause my Subscribe & Save?

    Yes, you can pause the subscription via the account section of the website.

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    Customer Services created an article,

    How do I modify my dispatch date?

    It's not possible to amend the exact date, but you can change the dispatch frequency.